Alemba - Service Desk
Demo Contact

Service Desk

Always at your service

The Alemba Service Delivery Department consists of a global team of Application Specialists dealing with system issues, “how-to” questions and managing maintenance fix deliveries.

With offices in Sydney (Australia), Send (UK) and California (USA), Alemba offers a truly “follow-the-sun” Service Desk covering the globe with 24 hours of support.

Logging calls with Alemba

There are three ways to log calls with Alemba:

By Phone

This is especially recommended for Critical calls

By email

The service will automatically log a call even if you have not registered your details with Alemba.

By Portal

Use our Self Service Portal to log an incident.

When logging a call, please provide as much information as possible. We recommend:

  • Specific details on which part of the system the problem occurred
  • Steps to recreate the issue
  • Screenshots of any errors received in the system or the server event log.

Opportunities to have your say

There are many ways you can provide feedback on any issues:

On the Alemba Self Service Portal via:

  • Alemba Forum
  • Alemba Feature Suggestions

Or via Customer Feedback on:

  • The Alemba Portal in the Service Catalogue
  • Customer Surveys from Call Closures



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ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba to end support for IE

19 Aug 2020

With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.