Alemba Service Manager is ITSM and enterprise service management software for complex, regulated organizations where visibility, governance, and operational efficiency matter.
Trusted by complex organizations across healthcare, government, and enterprise globally
Service management software must support workflows, approvals, and dependencies across teams. In complex environments, standard ITSM tools struggle to provide the control and visibility organizations need.
Workflows span teams and systems, creating delays and inconsistency without the right structure.
As organizations scale, ticket volumes increase and repeat issues drain time and resources.
Meeting SLAs across services and teams is difficult without real-time visibility and control.
Processes must be followed, tracked, and reported on consistently across the organization.
ASM gives regulated organizations depth without heavy development overhead. Process owners configure workflows themselves, every change is traceable, and end users are never behind a license wall.
Alemba supports the full range of ITSM processes required in complex, regulated environments.
Designed to keep core IT services running smoothly and aligned with business goals.
Log, prioritize, and resolve incidents across teams, with the visibility and control needed in complex service environments.
Learn moreIdentify root causes and eliminate recurring issues across interconnected systems, reducing disruption in complex service environments.
Learn moreTrack and manage SLAs across services and teams, with real-time visibility and control to maintain performance and avoid breaches.
Learn moreCreate and share knowledge across teams and users, supporting consistent resolution and reducing reliance on manual support.
Learn moreTools that put control in the hands of your users, not behind a license wall.
Enable users to log requests, track progress, and resolve issues independently, with consistent access across the organization.
Learn moreProvide always-on support with a virtual agent that helps users find solutions quickly and navigate complex service environments.
Learn moreStandardize and manage service requests across teams, with configurable workflows and approvals suited to complex environments.
Learn morePresent services and bundles in a clear, searchable catalog that makes requesting the right thing simple for every user.
Learn moreSupport compliance, reduce risk, and unify IT assets and changes in one system.
Plan and manage changes with full traceability, supporting governance, risk management, and control across services.
Learn moreConsolidate data from multiple sources and visualize dependencies across systems, supporting visibility in complex environments.
Learn moreTrack and manage assets across their lifecycle, with visibility and control across services and systems.
Learn moreAllocate resources across teams and services, ensuring the right skills and capacity are in place to support complex operations.
Learn moreAlemba Service Manager supports healthcare, government, and financial services organizations where governance, resilience, and control are essential.
Ensure continuity of care with reliable IT support systems. Alemba helps healthcare organizations manage high volumes of requests while meeting strict compliance requirements.
Explore HealthcareSupport secure, auditable service delivery across government organizations, with the control and compliance required in regulated environments.
Explore GovernmentManage complex workflows and maintain auditability across financial systems, where security, speed, and control are critical.
Explore FinanceAvailable through G-Cloud and other public sector frameworks
Used by healthcare, government, and enterprise teams where reliability, control, and flexibility are critical.
"Over the past three months, our CSAT score increased from 69% to 80%, while escalations dropped by 82%. Alemba has helped us significantly improve service quality and responsiveness."
"We've used ASM for over 10 years and found it a strong fit for our needs. It's reliable, highly configurable, and integrates well across our environment."
"Excellent end-to-end automation and impressive process breadth."
"Now we have much greater visibility, not just of our IT estate, but of how individuals are performing and how we're delivering against SLAs."
See how Alemba supports governance, visibility, and performance at scale.
Request a demo Watch product tourOr call us: UK +44 (0)203 479 7900 · USA +1 612 416 2177 · AUS +61 (0)2 5632 9243 · NZ +64 (0)4 488 7481
Quick answers for teams evaluating service management platforms.
Alemba Service Manager (ASM) is an ITSM and enterprise service management platform for complex, regulated organizations. It combines zero-code graphical workflow, a service catalog, an integrated CMDB, and a license-free self-service portal with the governance and auditability regulated environments require.
ASM is designed for IT and service management teams in healthcare, local and central government, financial services, and other regulated sectors where visibility, governance, and control are essential. It is used by organizations including NHS trusts, government agencies, and financial institutions.
Yes. Alemba Service Manager is PinkVERIFY® certified for 25 ITSM processes by Pink Elephant, supporting ITIL-aligned practices across incident, problem, change, request, knowledge, and service level management.
ASM is available as a cloud service or on-premises deployment, and is available to UK public sector organizations through G-Cloud and other public sector frameworks.
+44 (0)131 241 1343
+1 612 416 2177
+61 (0)2 5632 9243
+64 (0)4 488 7481