Alemba Cloud Services – Powered by Microsoft Azure

Secure, scalable, ITIL-aligned service management in the cloud.

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Why Choose Alemba Cloud for Azure-Powered Cloud ITSM?

Alemba Cloud provides a hosted ITSM solution built on Microsoft Azure that tackles top enterprise concerns, security, compliance, performance, and time-to-value.

Every customer gets an isolated tenancy and a dedicated database, so your data is never shared with others. Combined with an ITIL-compliant pre-populated database, you avoid lengthy setup times and get real service desk functionality from day one.

Alemba: Leading the Way on Security and Compliance

Alemba Service Manager (ASM) runs on Microsoft Azure, leveraging a cloud platform with one of the broadest portfolios of independent security and compliance certifications in the industry. Azure’s controls and audited practices underpin ASM with rigorous, internationally recognized standards, including:

  • ISO/IEC 27001 for information security management
  • ISO/IEC 27017 and 27018 for cloud and privacy
  • SOC 1/2/3 attestation reports
  • CSA STAR
  • PCI DSS for payment data
  • Healthcare frameworks such as HIPAA/HITRUST

For the public sector and regulated industries, Azure also supports high-assurance regimes (e.g., FedRAMP in the US) and aligns to UK guidance and frameworks, helping customers meet NCSC expectations and UK GDPR obligations. Combined with Azure’s built-in encryption, network segmentation, advanced threat protection, and regional data residency options, ASM on Azure delivers a secure, compliant, and resilient foundation for ITSM at enterprise scale.

Data Sovereignty: Your Choice

Running each customer in an individual Azure tenancy (separate Azure AD/Entra ID tenant and subscriptions) delivers strong security isolation and clear legal/data boundaries, which are essential for data sovereignty.

Incident

Geographic control & sovereignty

Data is deployed only in the customer-approved Azure regions, ensuring residency and locality controls align with national or sector rules.

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Clear legal separation

A dedicated tenancy creates a distinct controller/processor boundary, simplifying DPAs, FOI/FOIL responses, and cross-border transfer assessments.

Incident

Security blast-radius reduction

Identities, policies, keys, networks, and logs are isolated per tenant—incidents cannot laterally spread across customers.

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Customer-managed cryptography

Support for per-tenant keys (CMK/BYOK, including HSM) and optional double-encryption keeps customers in control of encryption and key lifecycle.

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Policy & compliance autonomy

Per-tenant Azure Policy, Blueprints/Landing Zones, and RBAC enforce customer-specific standards (e.g., logging, retention, tagging, MFA, PIM) and enable independent audits.

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Network sovereignty

Per-tenant VNets, Private Link, and firewall rules restrict ingress/egress and pin services to in-region endpoints only.

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Observability ownership

Dedicated Log Analytics/SIEM (e.g., Sentinel) workspaces, storage accounts, and retention policies ensure telemetry and evidence remain in-region and under customer control.

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Operational independence

Change windows, backup/restore, DR tiers, and patch cadence are set per customer without compromise.

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Exit & portability

Clean separation of identities, data, and resources simplifies export, handover, or in-sourcing without co-mingled assets.

Per-customer tenancy provides the strongest practical assurance that your data stays where you choose, under your keys, policies, and audits.

Core Features & Benefits of Our Cloud-Based ITIL Solution

  • High Availability & Disaster Recovery: Built on Azure with multi-AZ resilience, geo-redundant replicas, immutable backups, and defined RPO/RTO targets for fast, predictable restores.
  • Security & Compliance by Design: Per-tenant isolation, end-to-end encryption (at rest/in transit), optional customer-managed keys, Azure Policy/Blueprints, and audit-ready logging aligned to leading standards.
  • Integration & Modern Tooling: Native connectors for Entra ID, Intune, Teams, and Azure DevOps; event/webhook + REST APIs; and an integration platform to link monitoring, asset, finance, and automation tools.
  • ITIL-Aligned Out of the Box: Preconfigured Incident, Request, Change, Problem, and Availability with SLAs/OLAs, knowledge, and service catalog to accelerate time-to-value and reduce configuration effort.
  • Observability & Governance: Centralized telemetry to Log Analytics/Sentinel, role-based access, least-privilege defaults, and policy-driven controls for consistent operations.
  • Data Residency & Sovereignty: Deploy to customer-approved Azure regions with strict data locality, private networking (Private Link), and egress controls.
Unified Service Gateway

On-Premises and Private Cloud: Your Alternative ITSM Deployment Options

On-Premises ITSM Deployment

Run ASM entirely in your own data centre for maximum control and sovereignty. All data, logs, and keys stay on your systems; access is governed by your policies. This option suits organisations with strict regulatory needs, air-gapped networks, or deep on-prem integrations. You set backup, DR, patching, and change windows to match your governance.

Release
Release

Private Cloud ITSM Deployment

Host ASM in your private cloud (e.g., your Azure/AWS subscriptions or a managed hosting partner) for cloud flexibility without shared, multi-tenant platforms. You choose the region for data residency, keep tenant-level isolation, and apply your security standards (MFA, network controls, encryption). Connect via VPN/Private Link and integrate with your existing ERP/HR/IT tools while your ops team—or a partner—manages the runtime.

A Microsoft Azure Partner: Why Alemba Cloud Stands Out

  • Security: Defence-in-depth with Entra ID (SSO, Conditional Access, MFA), encryption in transit/at rest, optional customer-managed keys, Private Link, Microsoft Defender, and audit-ready logging for enterprise protection.
  • Sovereignty: Dedicated tenancy and in-region deployment keep data resident where you choose, with geo/backup policies, egress controls, and clear legal/operational separation.
  • Interoperability: Native integration with Entra ID/AD, Intune, Microsoft Teams, and Project Online—plus Graph, webhooks, and REST APIs—to plug into existing directories, devices, collaboration, and PMO tools.

Start Your Scalable Azure Cloud Service Desk Today

Take the next step toward secure, scalable, cloud-based IT service management. Let us show you how Alemba Cloud can be deployed fast, hosted reliably, and fully compliant, tailor-made for your company’s requirements.

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