Alemba - Why Alemba?
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Low Total Cost of Ownership

Alemba Service Manager is a low total cost of ownership solution, which allows you to support an unlimited number of customers in one system.

  • The licence-free end user portal: Configure branded portals for your customers at no additional cost.
  • Cost-effective analyst licensing model: Supports both concurrent and dedicated licences.

ITIL Best Practice

Alemba Service Manager has achieved PinkVERIFY™ certification for 13 of the possible 16 ITIL processes supported by Pink Elephant.
Find out more here.

Pink Elephant

Zero Code

Zero Code

With Alemba Service Manager’s powerful drag-and-drop workflow engine, you can create virtually any business process that follows a logical workflow. No coding required!


Interfaces for everyone

Alemba Service Manager’s flexible pricing model considers the needs of different kinds of users, offering interfaces for everyone, everywhere.

Interfaces

Connectors

Advanced Integration

Alemba Service Manager offers an advanced integration platform, which allows you to link together your IT management tools and systems.


Flexible deployment

Choose between Cloud or On-premise and effortlessly move
between the platforms. We’ll never lock you in!

Pink Elephant

Industry Achievements

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba to end support for IE

19 Aug 2020

With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.