Alemba Service Manager now supports full translation of the self-service portal into any language.
The new multi-lingual feature is perfect for global service desk teams who need to support customers in multiple languages.
Your customers can interact with the self-service interface in the language of their choice.
For example, when logging a call on the self-service portal:
Emails are dynamically translated into the user’s preferred language. For example:
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.