In the fiercely competitive retail industry, customer satisfaction is more important than ever.
Advances in IT technology is rapidly changing the way businesses in the retail sector provide value to their customers, and retailers have to keep a finger on the pulse to remain competitive.
A cost-effective and reliable IT Service Management solution can play an important role in giving your retail company a competitive edge.
By optimizing your IT Service management processes, you can:
Whether your retail business is large or small, online or offline, Alemba Service Manager can help you achieve your business goals.
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.
