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Service Request Fulfilment

Service delivery departments are under pressure to respond to business demands quickly by speeding up service request fulfilment.

With Alemba Service Manager you can dramatically reduce time to fulfil service requests, all with the confidence that corporate governance, risk and compliance processes are being 100% followed.

Move your customers from “I want” to “I have” at lightning speed with

Storefront

Alemba Service Manager provides a user-friendly, modern storefront, making it easy for your users to log service requests.

  • Consolidate your services in a single, easy-to-use customer experience portal.
  • Improve customer experience and satisfaction through increased visibility of request progression.
  • Monitor and report on your most requested services.
  • Use partitioning to separate information for different departments, such as HR, Facilities & IT.
  • Customize your portal to suit your business’ look and feel.
  • It is free of charge for unlimited end users.

 

Workflowed integration

Alemba Service Manager allows you to achieve end-to-end automation of service delivery and ensures security and compliance through automated approvals, notifications and allocation of tasks.

  • Specialised integration tasks can be dropped onto the workflow canvas and can be configured without code.
  • A library of connectors provides “actions” that can be executed by the integration tasks above. Literally thousands of actions are available.
  • The concepts of “service”, “service order”, “service bundle” and dynamic forms are out of the box and built into the tool from the data layer up. No customization. Easy searching and reporting.
  • Nano, a specialized interface, is available for the implementers of workflow actions.
  • The workflowed integration is seamlessly connected with the Service Request Catalog portal and the CMDB. Maintaining a CMDB is done as part of the automated processes. No costly and error-prone manual updates.

 

Benefits

  • Increased productivity.
  • Increased revenue.
  • Increased agility.
  • Better competitive advantage.
  • Improve customer experience and satisfaction.

Liverpool City Council saw a 30% reduction in Service Desk calls through automation.


Find out how they did it.
Read the case study
Liverpool City Council

Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

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Alemba's ‘remote delivery first’ approach

17 Jul 2020

The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.

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