The below roadmap outlines planned features and updates in forthcoming Alemba Service Manager product releases. This list is continuously updated.
As part of dealing with customer issues and requests often screenshots or files that can contain personal data can by uploaded to the ASM system. To comply with EU GDPR Guidelines, Personal Data should not be made available to Analysts outside of the EU unless the Organisation that the Personal Data has come from has signed a Contractual Waiver allowing Analysts outside of the EU to be able to view.
The ability to import and export Workflows has been in product for a long time. We will be moving the functionality from the server console to the web based admin interface.
Analysts in Nano can now be restricted to view only calls (and requests and tasks) that are assigned to or forwarded to them. This is intended to allow external Analysts to use Nano and to have a restricted view of the system.
Changes to the way the shopping cart works and various tweaks and improvements to the Portal.
Improved support for managing languages and labels in ASM admin. Administrators will now be able to edit labels using the ASM admin screen instead of using import and export of language packs
We will add support integration with Workflow
Approve a request based on weighted group of approvals. Each approver can be assigned a number of “votes” and the request will be approved when the configured threshold is met. Even if some approvers reject the request, it can still be approved by the group
Automatic discovery of projects and work item types. Trigger updates etc based on a configurable criteria (like IPK Workflow rules)
We will be reviewing web application security requirements and making changes to support increased security.
Configure web service callbacks based on changes to any entity
Add support for triggering remote control from ASM using Dameware
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Selecting and implementing a new IT Service Management tool can be a daunting task. Not only do you need to decide on the best fit for your organisation in terms of budget and functionality, but also navigate a myriad of organisational challenges.