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PinkVerify

PinkVerify ITIL 4 - 12 Processes

Alemba Service Manager is PinkVERIFY™ Certified for 12 ITIL v4 practices:

  • Incident Management
  • Problem Management
  • Change Enablement
  • Service Request Management
  • Service Level Management
  • Knowledge Management
  • Service Configuration Management
  • IT Asset Management
  • Service Catalog Management
  • Release Management
  • Project Management
  • Availibility Management

Further assessments have been scheduled to add more ITIL 4 practices to this list in the near future.

PinkVerify 13 Processes

Alemba Service Manager also holds PinkVERIFY™ certification for 13 ITIL V3 (2011) IT Service Management processes. These are:

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Availability Management
  • Service Level Management
  • Service Catalog
  • Request Fulfilment
  • Event Management
  • Release and Deployment Management
  • Service Portfolio Management
  • Service Asset and Configuration Management
  • Asset Management

What is PinkVERIFY™ certification?

PinkVERIFY™ is recognized throughout the IT community as the assessment certification to achieve for your IT Service Management (ITSM) toolset. As the world's only independent ITSM tool certification program, PinkVERIFY™ helps organizations select the best tools for their ITIL requirements.

PinkVERIFY™ is Pink Elephant’s ‘seal of approval’ and means that Alemba Service Manager is officially certified as an ITIL-compatible ITSM tool.

Alemba’s PinkVERIFY™ status demonstrates our commitment to ITSM best practice and means our users can be confident in Alemba Service Manager’s ability to support the continual improvement of their ITIL processes.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

Alemba Joins Volaris Group

08 Jun 2022

Latest acquisition builds on growing portfolio of IT service management companies

Announcing EOS

08 Apr 2022

We’re pleased to announce the release of Alemba Service Manager EOS v10.5 as GA (General Availability).