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Incident Management

Disruptions to day-to-day business procedures can be costly and time-consuming. Alemba Service Manager offers effective, easy-to-use Incident Management to ensure that normal services are restored as quickly as possible with minimum disruption.

Business benefits:

  • Reduced impact of Incidents on business operations
  • Efficient cost and resource management
  • Improved customer satisfaction
  • An efficient and customer-focused Service Desk

Alemba Service Manager provides:

  • simple, intuitive Incident and Major Incident logging.
  • a powerful screen designer and automated rules assignment and notifications. the ability to link related items.
  • Service Level Agreement (SLA) Management, including SLA timers and a ‘traffic light’ system designed to monitor SLA compliance.
  • interaction with the Knowledge Bank to promote information sharing, leading to quicker resolution.
  • the ability to log and track the progress of Incidents via the Customer Portal.
Logging an Incident

Logging an Incident

From logging to tracking in seconds

From logging to tracking in seconds

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Kroger

 

Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.

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Liverpool City Council

 

Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

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Emerging Trends in ITSM Webinar: Highlights

04 Mar 2024

Alemba’s recent webinar on Emerging Trends in ITSM provided valuable insights into key industry developments.

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GigaOm Highlights Alemba as Outperformer

08 Nov 2023

Alemba is pleased to announce that Alemba Service Manager has been highlighted as ‘outperformer’ in the highly regarded GigaOm Radar Report for IT Service Management (ITSM) for 2023.

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