Alemba - Digital Transformation
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Digital Transformation

Organizations rely on forms for a variety of business interactions. In many cases, businesses are still faced with the burden of having to complete paper forms, resulting in high costs, increased risk of errors and frustration.

Replacing paper and manual processes through digitization can:

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Dramatically reduce costs.

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Improve turnaround times.

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Enhance customer satisfaction.

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Allow for data gathering to understand process performance, risks and costs.

Digitize your paper forms with Alemba Service Manager

Alemba’s expert consultants have great experience in helping customers along the journey from paper-based process to delivering optimized digital processes.

Alemba Service Manager enables you to digitize your organization’s paper-based forms. Online forms can be published on the Self Service portal as part of the service catalog. Once the form is completed and submitted, the workflow engine automatically assigns the relevant tasks and approvals to the correct stakeholders, at the appropriate points in the process.


A form is selected from a catalogue

Workflow engine

A submitted form initiates a pre defined workflow

Approvals and tasks

Tasks and approvals are auto-assigned to the right people and automated tasks are triggered

Reports and metrics

Reports and Dashboards on all activities are avaiable

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A single shop front for users to submit, approve and track forms.

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Request and approval forms designed with codeless configuration.

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A proven workflow engine to automate assigning and actioning of different tasks; developed using a simple drag-and-drop interface.

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A single source of truth to manage the outputs of the online forms and enable an audit trail and reports.



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Liverpool City Council


Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.

ASM Honorable Mention in Gartner's Magic Quadrant for ITSM

14 Oct 2020

We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.

Alemba to end support for IE

19 Aug 2020

With the release of Alemba Service Manager in 2018, we expanded the capability of the tool to break the constraints of plug-ins and the reliance on Internet Explorer. The available interfaces of Core, Nano and Portal were available to use in modern browsers such as Google Chrome and Microsoft Edge. New features, enhanced security measures and improved performance techniques necessitated the removal of Internet Explorer support for Core and Nano as they were incompatible.