Effective case management is a critical function for many organizations across a wide range of industries. Case management professionals are often faced with the challenge of negotiating complex processes, managing highly sensitive data and providing rapid resolutions – all while ensuring stakeholders have the necessary visibility and reports.
Alemba Service Manager is designed to support complex case management processes. It is used by organizations worldwide to manage casework, such as fraud investigations, legal cases, incident resolution, service requests and HR processes.
Alemba Service Manager can help your organization manage caseloads quickly and efficiently by providing:
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We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
The devastating COVID-19 pandemic has forever changed the ways in which we do business and has highlighted the many benefits of remote working. During the lockdown period, Alemba has successfully managed the implementation of projects through remote-working technologies.
