Effective case management is a critical function for many organizations across a wide range of industries. Case management professionals are often faced with the challenge of negotiating complex processes, managing highly sensitive data and providing rapid resolutions – all while ensuring stakeholders have the necessary visibility and reports.
Alemba Service Manager is designed to support complex case management processes. It is used by organizations worldwide to manage casework, such as fraud investigations, legal cases, incident resolution, service requests and HR processes.
Alemba Service Manager can help your organization manage caseloads quickly and efficiently by providing:
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Alemba is pleased to announce that Alemba Service Manager v10 has joined the ranks of PinkVERIFY™ Certified ITIL 4 Toolsets.
We are pleased to announce that Alemba has received an honourable mention in the Gartner Magic Quadrant for IT Service Management Tools (ITSM) 2020.
