Processing 1700 service request per day efficiently.
Automated business critical processes to reduce manual workload.
Allowed Kroger to quickly fulfil their vast number of daily service requests.
Reduce time to IP and server provisioning.
Alemba Service Manager enabled Kroger to automate IP and server provisioning.
Reduced provisioning time from days to minutes.
Enable cross-departmental collaboration and improve customer service.
Workflow automation was expanded to HR to simplify the hiring process in Kroger’s retail stores.
This enabled visibility at every stage of the process, saving time and delivering quality data, allowing retail store managers to focus on improving customer service.
Established in 1883, The Kroger Co. is one of the largest general retailers in the United States.
Liverpool City Council is the governing body for the city of Liverpool in Merseyside, England. It consists of 90 councillors, three for each of the city's 30 wards.
For a newly-trimmed Service Desk department, coping with over 200 analysts across 16 divisions as diverse as payroll and motor vehicles was a big ask. That was, until they used Alemba Service Manager + vRealize Orchestrator to automate their Active Directory updates.
3BM's experienced professionals offer a wide range of support services to schools, including: SIMS, Schools' Finance (including Academy Conversion), Buildings Professional Services (including Architectural, Asset Management, Project Management and Surveying), Computing Curriculum and IT Strategy, Technical Support and Marketing.
Dumfries and Galloway Council is the third largest in Scotland and serves a population of almost 150,000 people. The Council’s IT team consists of 75 members, three of which are dedicated help desk technicians that support 3,000 corporate users, 3,000 school network users and 4,500 devices in offices and remote locations.
Founded in 1883 Cardiff University boasts 6000 staff members and 28 000 students across two main campuses, three colleges and 27 schools.
Barnardo’s is a British charity that works to protect, nurture and provide opportunities for the most vulnerable children and young people. It works directly with 240,000 children, young people and families every year and runs more than 960 vital services across the UK.